Experts in ticketing implementation & user experience

I help organisations understand and develop their ticketing strategies & user experience journeys, supporting them to realise their commercial goals.

I am a ticketing and digital product specialist with a particular interest in customer experience and data. I’ve implemented digital solutions across the UK, North America and the Nordics which have delivered increased commercial activity, are user focused and are accessible for all users.

As an experienced systems lead, I have managed CRM’s and digital projects across the full spectrum of Arts, Culture and live events for theatres, museums & galleries, festivals and orchestral concert programmes.

From my past experience I have built a valued network of trusted freelancers and technical specialists. If there is anything outside of my remit, I have a wealth of additional skills and resources to help achieve your goals - from contract designers and developers, to digital accessibility specialists and data analysts.

Services

I offer a range of services to support your organisations needs, and as a systems and UX specialist I predominately focus on areas around ticketing, CRM and digital products. As each project is unique, below are a selection of overarching areas I am highly experienced in delivering. To see how we can work together, please send me a message and I would be happy to explain how I can help you achieve your goals.

Implementation

  • Ticketing & Digital tools procurement support

  • Independent advice on choosing the right system for your needs

  • Project management from an experienced implementer

  • Data capture and segmentation

  • Training plans, automation and support.

Strategy

  • On-sale segmentation and strategies

  • User Experience audit

  • Database audit and segmentation proposal

  • Ticketing sustainability summary

  • Data capture and analysis

  • Digital tools audit

Customisation

  • Functionality scoping and proposal

  • Process mapping and wireframing

  • User Acceptance testing

  • Project management

  • Release / backlog tracking (for larger projects)

  • Vendor engagement

Have a project in mind?